Help & FAQ
Frequently asked questions
Everything you need to know about our lokum, your order and delivery – answered briefly. Can't find your question? Write to us and we'll reply personally.
Ordering & payment
You can pay by credit card (Visa, Mastercard), Apple Pay, PayPal or Klarna. Payments are encrypted and handled by the respective payment provider – we never see your card details.
No, you can check out as a guest. With an account you can see all your orders at a glance and don't have to enter your address again next time.
Yes. Right after you order we send you a confirmation email with your invoice as a PDF, together with our terms and conditions and the cancellation policy.
Usually yes, as long as your parcel hasn't left the workshop. Email us as soon as possible at [email protected] with your order number. Orders received by 12 noon on a working day normally ship the same day.
Yes, all prices in the shop include statutory VAT. You'll see the shipping costs in your cart before you order.
Shipping & delivery
Within Germany, DHL standard costs €4.90 and is free on orders of €49 or more. DHL express costs €9.90. We ship to the rest of the EU for €9.90.
In Germany, DHL standard delivers within 2 to 3 working days, express on the next working day. Other EU countries take 3 to 6 working days.
Orders received by 12 noon on a working day usually leave the workshop the same day.
We deliver to Germany and every country in the European Union. We don't currently ship to Switzerland, the United Kingdom or Norway, as customs formalities and import charges would apply.
Yes. Simply enter the address of the Packstation or DHL branch as your delivery address, including your DHL customer number so the parcel can be delivered.
As soon as your parcel is on its way, you'll receive an email with the DHL tracking number so you can follow the delivery at any time.
Yes. Lokum isn't very sensitive to temperature and doesn't need a cold chain. We pack up to 2 boxes in a sturdy shipping carton so nothing slides around. In very hot weather, we recommend unpacking the parcel promptly and keeping it somewhere cool.
Lokum & ingredients
Lokum – also known as Turkish delight – is a traditional Turkish sweet made from sugar, starch and water, cooked slowly for a long time. That gives it its typical soft, slightly chewy texture. We add plenty of nuts: 20 % pistachios, almonds, hazelnuts or walnuts.
The traditional way: we cook it slowly, let it rest and cut every piece by hand – in our workshop in Stolberg near Aachen, without artificial colouring.
Every variety contains tree nuts and may contain traces of other tree nuts. “Pistachio & Chocolate” also contains milk and soy; the Mix box additionally contains wheat containing gluten (kadayıf).
The full ingredient list and allergens are shown on every product page and on the label of the box.
Our lokum is made without gelatine and is vegetarian. According to their ingredient lists, Pistachio, Pistachio & Rose Petals, Pistachio & Coconut, Almonds, Hazelnuts and Walnuts contain no animal ingredients. “Pistachio & Chocolate” and the Mix box contain milk.
Apart from the Mix box, which contains wheat kadayıf threads, none of our varieties lists a gluten-containing ingredient. Our lokum is not certified gluten-free, however.
Every box holds 400 g of lokum. Nutrition values per 100 g are on each product page; the label on the box lists ingredients, nutrition and allergens in 18 languages.
Shelf life & storage
The best-before date is printed on every box. Unopened, lokum keeps for a long time thanks to its high sugar content. Once opened, close the box well and enjoy it soon – that way the lokum stays nice and soft.
Somewhere dry at room temperature, away from sunlight and heat. Lokum doesn't belong in the fridge: it absorbs moisture there and turns firm and sticky.
Yes. Lokum loses a little moisture in the air and becomes firmer, which is completely natural. You can enjoy it without worry up to the best-before date.
Gifts
Yes, just enter their address as the delivery address at checkout. The parcel then contains no invoice – we email it to you instead.
We'd be happy to add a handwritten card with your message. Just email your text together with your order number to [email protected] right after ordering.
Yes. We supply larger quantities for corporate gifts, cafés, delis and retailers. Write to [email protected] and we'll get back to you with an offer.
Returns & complaints
You can send back unopened boxes within 14 days of receipt. As lokum is a food, we can't take back opened boxes for hygiene reasons. Handwritten greeting cards can't be returned either.
Return shipping costs are borne by you. We recommend an insured, tracked service such as DHL Paket.
As soon as the boxes arrive back with us, and at the latest 14 days after your withdrawal, we refund the purchase price including the original standard shipping costs – using the payment method you paid with.
We're sorry! Send a photo and your order number to [email protected] and we'll arrange a replacement or refund straight away.
Still have questions?
We're here for you.
Just write to us – we'll reply personally.